Shipping policy
Last updated: 24 March 2025
This shipping policy applies to orders placed on bravunet.com, operated by WORLDWIDE BILLION TRADING ENTERPRISES LIMITED (“Bravunet”).
Order processing
Orders are picked and packed within 1 to 2 business days. Business days are Monday to Friday and exclude public holidays. Orders placed at a weekend or on a holiday begin processing on the next business day. You will receive a shipping confirmation email with a tracking number once the parcel leaves us.
Shipping options and cost
| Method | Cost | Estimated transit time |
|---|---|---|
| Standard shipping | US$5.99 | 5 to 8 business days |
| Express shipping | US$10.99 | 2 to 4 business days |
Transit times are estimates from the day the parcel ships and do not include the 1 to 2 business days of processing. They are provided by the carrier and are not guaranteed.
Where we ship
We ship worldwide. Shipping is charged at the same rate to every destination and is shown at checkout before you pay.
Tracking
Tracking information can take up to 48 hours to show movement after you receive the confirmation email. If your tracking has not updated after 5 business days, email us at info@bravunet.com with your order number and we will chase it with the carrier.
Delays
Weather, customs inspections, carrier backlogs and incorrect or incomplete addresses can all add time to a delivery. We cannot control these, but we will help you track a delayed parcel and, if it is confirmed lost by the carrier, we will replace it or refund you in full.
Customs, duties and taxes
Orders shipped outside the country of dispatch may attract import duties, taxes or customs handling fees. These are set by the destination country, are not included in the price you pay us, and are the responsibility of the recipient. We cannot predict what they will be. If a parcel is refused at customs and returned to us, we will refund the item cost less the shipping charges.
Wrong or undeliverable addresses
Please check your shipping address carefully at checkout. If a parcel is returned to us as undeliverable, we will contact you and can reship it once the correct address is confirmed and the second shipping charge is paid.
Missing or damaged parcels
If your parcel arrives damaged, or the tracking shows delivered but nothing has arrived, contact us within 7 days of the delivery date at info@bravunet.com and we will investigate with the carrier.
Contact
WORLDWIDE BILLION TRADING ENTERPRISES LIMITED
485 Castle Peak Road, Flat/Rm 11, 3/F, Kowloon Plaza
Lai Chi Kok, Kowloon, Hong Kong
Email: info@bravunet.com