Refund policy

Last updated: 24 March 2025

This return and refund policy applies to purchases made on bravunet.com, operated by WORLDWIDE BILLION TRADING ENTERPRISES LIMITED (“Bravunet”, “we”, “us”).

Returns

You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with any tags still attached. A harness that has been worn outdoors or washed cannot be returned.

To start a return, email us at info@bravunet.com with your order number and the reason for the return. We will reply with return instructions and the return address. Items sent back without a return request being approved first will not be accepted.

Return shipping

If the return is because the item arrived damaged, faulty or incorrect, we pay the return shipping and send you a prepaid label. For any other reason — including a change of mind or the wrong size ordered — the return shipping cost is yours to pay. Original shipping charges are not refunded.

Exchanges

The fastest way to exchange for a different size or pattern is to return the item you have and place a new order once the return is approved.

Damaged, faulty or incorrect items

Please inspect your order on arrival and contact us within 7 days of delivery if the item is damaged, faulty, or not what you ordered. Send photographs of the item and the packaging to info@bravunet.com and we will arrange a replacement or a full refund, including shipping.

Items that cannot be returned

We cannot accept returns on gift cards, on items marked as final sale, or on any item that has been used, damaged after delivery, or altered.

Refunds

Once your return reaches us we will inspect it and let you know the outcome by email within 3 business days. Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Order cancellations

If you need to cancel or change an order, email us as soon as possible. We can usually amend an order that has not yet been packed. Once an order has shipped it must be handled as a return.

Contact

WORLDWIDE BILLION TRADING ENTERPRISES LIMITED
485 Castle Peak Road, Flat/Rm 11, 3/F, Kowloon Plaza
Lai Chi Kok, Kowloon, Hong Kong
Email: info@bravunet.com